Full payment is due when you book. To receive a complete refund, please cancel or reschedule your online session at least 12 hours before the scheduled time for us to connect.. For email readings, you must cancel or reschedule at least 12 hours prior to 9:00 a.m. (UK time) of the scheduled delivery date. Please reach out to me directly for all rescheduling. Any cancellation or reschedule requests made outside these windows will not be eligible for a refund.